19 min read insurance
Medicare Call Recording Retention: Is It Still 10 Years?
CMS finalized CY2027 Medicare call recording rules: six-year retention for marketing and sales calls, but enrollment records still require 10 years.
#Medicare Compliance
18 min read insurance
How Independent Medicare Agents Keep SOAs and Call Recordings Portable When Changing FMOs
Switching FMOs, CRMs, phone systems, or enrollment tools? Learn how Medicare agents keep SOAs, call recordings, ACA consent, and records portable.
21 min read insurance
Best Call Recording Setup for Independent Medicare Agents During AEP
Compare Zoom, VoIP, FMO tools, and Business Line + Vault for Medicare agent call recording during AEP, consent, SOAs, and storage.
17 min read insurance
Is Google Drive HIPAA Compliant for Medicare & ACA Call Recordings?
Can Medicare and ACA agents use Google Drive for call recordings? Learn when Google Workspace, a BAA, HIPAA controls, CMS retention, and SOA Vault matter.
13 min read insurance
Marketing Call vs. Enrollment Recording: Retention Rules for Medicare Agents
Learn when Medicare marketing call recordings follow six-year retention, when enrollment records stay on a 10-year track, and how agents can organize both.
12 min read insurance
Medicare Call Recording Requirements for Agents: What Changed for CY2027
CMS changed Medicare sales call retention for CY2027. Learn what agents record, how long to keep audio, when transcripts apply, and how Vault helps.
12 min read insurance
CMS 2027 TPMO Disclaimer Timing: What You Must Say Before Benefits
CMS changed TPMO disclaimer timing for 2027 Medicare sales calls. Learn what changed, what counts as a benefits discussion, and when to say it.
10 min read insurance
When Does a Medicare Call Become an Enrollment Recording? A Practical Guide for Agents
A practical guide for Medicare agents on where a sales call ends, where telephonic enrollment begins, and how to handle recording and retention.
13 min read insurance
CMS 2027 Final Rule: 6 Medicare Agent Workflow Changes
CMS changed same-day SOAs, TPMO disclaimer timing, call retention, events, SOA collection, and Medicare marketing rules. Use the Oct. 1 agent checklist.
12 min read insurance
10 Steps to Break Away: How to Build a Truly Independent Medicare Business
Learn how to break away and build a truly independent Medicare business. Control your own leads, ditch the confusing jargon, and own your workflow.