Create the SOA
Start a new Scope of Appointment from your agent account. Select the Medicare product types the beneficiary agreed to discuss and enter the appointment and contact details.
Electronic SOA workflow for licensed Medicare agents
Electronic Scope of Appointment for Medicare Agents
Send an electronic Scope of Appointment by text or email, let the beneficiary review and sign online from a phone, tablet, or computer, and store the completed Medicare SOA in your agent-controlled vault.
Agents also call this an online Scope of Appointment, electronic SOA, digital SOA, web-based SOA, or online Medicare SOA form. The goal is the same: document the Medicare product types the beneficiary agreed to discuss before the applicable personal marketing appointment begins.
Use Informed + Choice before phone appointments, office meetings, in-home visits, educational-event follow-up, walk-in conversations, and sales situations where the product scope may change.
Send SOA links by text or email
Beneficiary signs online
No app required for the signer
Pending and signed status tracking
Create a new SOA when scope changes
Store completed SOAs in your vault
Export records when needed
Use with your current carrier, FMO, CRM, or enrollment tools
Built for licensed agents using their approved scripts, disclosures, carrier procedures, and enrollment workflows.
Scope of Appointment
Electronic signing workflow
Private link sent
Text or email delivery
Signed online
Phone, tablet, or computer
Status updated
Pending or signed tracking
Stored in vault
Completed SOA kept with related records
Vault record
Online SOA record created before the plan-specific discussion
What it is
What is an electronic Scope of Appointment?
An electronic Scope of Appointment is a digital Medicare SOA workflow that lets the beneficiary review and sign the Scope of Appointment online instead of signing a paper form.
With Informed + Choice, the agent creates the SOA, sends a private link by text or email, tracks whether the record is pending or signed, and stores the completed SOA in the agent's vault.
The SOA does not replace your carrier procedures, approved scripts, disclosures, or enrollment workflow. It gives you a cleaner way to capture and keep the appointment-scope record before the Medicare product discussion moves forward.
Create the SOA. Send the link. Get it signed. Keep the record.
Electronic SOA and online SOA
Is an electronic Scope of Appointment the same as an online Scope of Appointment?
Yes. In agent workflows, electronic Scope of Appointment and online Scope of Appointment usually describe the same practical process.
The beneficiary opens a private web link, reviews the SOA, confirms the Medicare product types to be discussed, and signs electronically. The completed record is then stored for retrieval.
Different agents may call it:
electronic Scope of Appointment
online Scope of Appointment
electronic SOA
online SOA form
digital SOA
web-based Medicare SOA form
Use whichever phrase your team prefers internally. For search, documentation, and first-time reader clarity, use the full phrase electronic Scope of Appointment before using the abbreviation SOA.
How it works
How the electronic SOA workflow works
Send the private link
Send the SOA link by text or email. The beneficiary can open the link from a phone, tablet, or computer.
Beneficiary reviews and signs
The beneficiary reviews the online form and signs electronically. No app download is required for the signer.
Track pending or signed status
See whether the SOA is still pending or has been completed, so you are not guessing whether the record is ready.
Store the completed record
The signed SOA is stored in your vault, where it can stay with related appointment notes, call recordings, telephone SOA records, ACA records, uploaded PDFs, and sales documents.
Retrieve or export later
Open, download, and export your records when you need them for a carrier request, agency review, compliance question, complaint response, or internal file check.
Why electronic SOA matters
Get the SOA signed without chasing paper
Medicare sales conversations do not always happen at a desk. A beneficiary may be ready to talk by phone. A client may be sitting with you in an office. A prospect may ask a plan-specific question during a field conversation. A product discussion may change after the needs analysis begins.
Paper forms and PDF attachments can slow that down.
An electronic Scope of Appointment gives you a faster way to create the record, send it to the beneficiary, confirm completion, and keep the signed SOA in one place.
Send it faster
Create a private SOA link and send it by text or email.
Know the status
See whether the SOA is pending or signed before moving into the product discussion.
Keep the record
Store the signed SOA in your vault with related notes, call recordings, ACA records, and supporting documents.
CMS and carrier procedures
Is an electronic Scope of Appointment CMS-approved?
CMS does not make every agent tool automatically "approved" just because the form is electronic. The safer way to think about it is this: your SOA workflow must properly document the Medicare product types the beneficiary agreed to discuss before the applicable personal marketing appointment.
For Medicare Advantage and Part D personal marketing appointments, the SOA must be agreed upon and recorded before the plan-specific discussion. For in-person personal marketing appointments under the CY 2027 final rule, the SOA must be in writing. Non-in-person workflows may involve electronic, audio, audio-visual, or other permitted records depending on the applicable rule, carrier process, and workflow.
Informed + Choice is built to support electronic SOA creation, online signing, storage, retrieval, and export. Agents remain responsible for using the correct form language, disclosures, scripts, carrier procedures, FMO instructions, state rules, and enrollment workflows that apply to their business.
Use the platform to create and keep the record. Use your approved compliance process to decide what must be said, shown, signed, uploaded, or retained.
Source context: CMS Medicare Marketing Guidelines, 42 CFR 422.2264, and the CY 2027 final rule.
Scope of Appointment timing
The 48-hour SOA rule and what changes for CY 2027
The 48-hour Scope of Appointment rule has been one of the most confusing Medicare SOA requirements.
The current eCFR text still shows the existing rule requiring the Scope of Appointment to be agreed upon and recorded at least 48 hours before the scheduled personal marketing appointment, with exceptions for the last four days of a valid election period and beneficiary-initiated unscheduled in-person walk-ins.
For CY 2027, CMS finalized removal of the 48-hour waiting period. The SOA requirement does not go away. The timing gets faster: the beneficiary may complete the SOA just before discussing plan products or in advance of a future appointment, but the SOA still must be agreed upon and recorded before the personal marketing appointment proceeds.
The SOA does not go away. The workflow gets faster.
Read the Scope of Appointment 48-hour rule updateReplacement SOA
Create a new SOA when the product scope changes
Sometimes the conversation changes.
A beneficiary may start by asking about one Medicare product type, then ask to discuss another. Or the needs analysis may reveal that the original product scope is too narrow for the conversation the beneficiary now wants to have.
When the product scope changes, agents need a practical way to document the updated scope before moving into the new product discussion.
Informed + Choice lets you create a new electronic SOA, send it quickly, track whether it is signed, and store the updated record with the rest of the file.
The current Medicare Advantage regulation states that agents may not market additional health-related lines of plan business outside the agreed scope without a separate Scope of Appointment identifying the additional lines of business to be discussed.
Create a replacement SOA when the discussion changes
Send the new SOA by text or email
Track whether the updated SOA is signed
Store the original and replacement records together
Keep related call recordings and documents in the same vault
Carrier-neutral workflow
Capture the appointment scope before the final carrier decision
A Scope of Appointment documents the product types the beneficiary agreed to discuss. It does not have to start with the final carrier recommendation.
In real Medicare sales, the final recommendation may change after you review doctors, prescriptions, network fit, LIS or Medicaid status, county plan design, benefits, service area, and enrollment timing.
That is where a carrier-neutral Scope of Appointment workflow helps. You capture the appointment scope first, store the record in your own vault, then use the correct carrier, FMO, CRM, or enrollment workflow after the final recommendation is clear.
This does not mean every carrier accepts every external SOA in every situation. It means the agent has an independent record layer for the appointment scope and can follow the final carrier's process from there.
Start with the appointment scope
Document the Medicare product types the beneficiary agreed to discuss before the plan-specific conversation begins.
Choose the final carrier later
Needs analysis may change the recommendation after you review doctors, prescriptions, network, benefits, service area, and eligibility factors.
Keep the record portable
Store the SOA in your own vault, then export it, upload it, attach it, or produce it upon request depending on the carrier workflow.
Not just a PDF
A web-based SOA workflow, not just a PDF attachment
PDFs can work, but they often create extra steps. Someone has to download the file, open it, sign it, return it, and then the agent still has to store it somewhere.
Informed + Choice uses a web-based SOA workflow. The beneficiary opens a private link, reviews the form, signs electronically, and the completed record is stored in your vault.
PDF-based SOA process
Informed + Choice electronic SOA
Send an attachment
Send a private link
Beneficiary may need to download a file
Beneficiary completes a web form
Manual follow-up to confirm signature
Pending and signed status tracking
Completed form may sit in email
Signed SOA stored in the vault
Files can be scattered
SOAs, recordings, and documents stay together
Harder to manage in the field
Built for phone and mobile workflows
Mobile-first
Built for real Medicare sales moments
Medicare conversations do not always happen at a desk. You may be meeting a beneficiary in person, following up after an educational event, working from your phone, or handling a prospect who is ready to talk now but still needs the right SOA record before the discussion continues.
Create the SOA from your phone, tablet, or computer. Send the link by text or email. Let the beneficiary sign from their own device. Keep the completed record in your vault.
Send it from the field.
Get it signed online.
Keep the record in your vault.
Create SOAs from your phone, tablet, or computer
Send private links by text or email
Signer can complete the form from a mobile device
No PDF printing or scanning
No app required for the beneficiary
Track pending and signed status
Store the completed SOA automatically
Export records if your workflow changes
Agent-controlled storage
Store completed SOAs in your own record vault
The value of an SOA is not just that it was signed. The value is being able to find it later.
A carrier, agency principal, FMO, compliance reviewer, or beneficiary complaint may require you to produce the completed SOA, related call recording, appointment notes, and supporting sales documents.
SOA Vault gives independent agents and agencies a focused place to keep signed SOAs, telephone SOA records, call recordings, ACA consent records, eligibility review documentation, uploaded files, and historical documents.
Use your existing tools for quoting and enrollment. Use Informed + Choice as the record layer for the SOA and supporting evidence.
Long-term SOA storage
Carrier record requests
Agency file reviews
Complaint-response support
Store SOAs with call recordings and sales files
Upload historical SOAs and documents
Export records if your business changes
Use alongside your current Medicare sales tools
Recorded-line connection
Use electronic SOA with telephone SOA and voice-signature workflows
Electronic SOA is not the only way agents document appointment scope. Some workflows happen by phone.
Use electronic SOA when a signed online form is the best fit. Use a recorded-line workflow when a telephone SOA, voice-signature-style process, or telephonic record is the better fit.
With Business Line + Vault, agents can store call recordings with the related SOA, telephone SOA record, ACA record, enrollment-supporting record, or sales file.
Use your approved scripts, required disclosures, recording notices, carrier procedures, agency policies, and state-law requirements. The platform stores and organizes the record; it does not decide which script or process is required for a specific carrier or state.
Telephone Scope of Appointment records
Voice-signature-style authorization workflows
Recorded beneficiary acknowledgments
Telephonic enrollment-related call records
Call recordings connected to SOAs
Long-term storage and export
Pricing
Simple pricing for electronic SOA and vault storage
SOA Vault
$9.99/month
For agents who want electronic Scope of Appointment forms, online SOA signing, pending and signed status tracking, ACA document storage, historical record imports, and long-term vault access without a recorded business line.
Includes:
- Electronic Scope of Appointment workflow
- Private SOA links by text or email
- Mobile-friendly signing
- Pending and signed status
- Replacement SOA workflow
- Completed SOA storage
- ACA consent and eligibility review record storage
- Uploaded documents and PDFs
- Historical file imports
- Record export
- Cancel any time
Need call recording too?
If you also need a dedicated recorded business line for Medicare sales calls, telephone SOA workflows, voice-signature-style records, or telephonic enrollment-related calls, use Business Line + Vault.
See recorded business line for Medicare agentsRecord control
Electronic SOA without giving up record control
Many Medicare platforms offer electronic SOA features. The difference is where the record lives and how easily you can retrieve it later.
Informed + Choice is built for agents who want a focused, portable, agent-controlled record workflow.
| Embedded SOA inside another platform | Informed + Choice SOA Vault |
|---|---|
| SOA tied to a CRM, FMO, carrier, or quoting platform | SOA stored in your agent-controlled vault |
| May be hard to access after switching tools | Exportable records |
| Built around a larger system | Focused SOA and recordkeeping workflow |
| Call recordings may live elsewhere | Store SOAs with call recordings and documents |
| May not support your full Medicare and ACA record process | Medicare SOA, ACA consent, eligibility review, recordings, and uploads in one account |
Related workflows
Build the rest of your SOA record workflow
FAQ
Electronic Scope of Appointment questions
What is an electronic Scope of Appointment? +
An electronic Scope of Appointment is a digital Medicare SOA workflow that lets the beneficiary review and sign the Scope of Appointment online instead of signing a paper form. Informed + Choice lets agents send a private SOA link by text or email, track completion, and store the completed record in an agent-controlled vault.
Is an electronic SOA the same as an online Scope of Appointment form? +
Yes. Agents may call it an electronic SOA, online Scope of Appointment, digital SOA, web-based SOA, or online Medicare SOA form. The goal is the same: document the product types the beneficiary agreed to discuss before the applicable Medicare personal marketing appointment.
Can I send a Scope of Appointment by text or email? +
Yes. You can create a private SOA link and send it by text or email. The beneficiary can open the link and complete the form from a phone, tablet, or computer.
Does the beneficiary need to download an app? +
No. The beneficiary can complete the signer-facing form from a browser on their phone, tablet, or computer.
Is the electronic SOA just a PDF? +
No. The signer uses a web-based form workflow. After the beneficiary signs, the completed SOA can be stored in your vault.
Can I see whether the SOA is pending or signed? +
Yes. The workflow is designed so agents can track whether the SOA is still pending or has been completed.
When must a Scope of Appointment be obtained? +
For Medicare Advantage and Part D personal marketing appointments, the Scope of Appointment must be agreed upon and recorded before the plan-specific discussion. Current rules still show the 48-hour timing framework, while CMS finalized elimination of the 48-hour waiting period for CY 2027. Agents should follow the rule version, carrier guidance, and compliance procedures that apply to the appointment date and workflow.
Is the 48-hour SOA rule changing for 2027? +
Yes. CMS finalized elimination of the 48-hour waiting period for CY 2027. The SOA requirement remains: the beneficiary and plan, agent, or broker still need to agree upon and record the scope before the personal marketing appointment proceeds.
Is an electronic Scope of Appointment CMS-approved? +
CMS does not automatically approve every agent software tool simply because the form is electronic. The workflow must properly document the required appointment scope, and agents must follow current CMS rules, carrier procedures, FMO instructions, state rules, and approved scripts. Informed + Choice supports electronic SOA creation, signing, storage, retrieval, and export.
How long is a Medicare Scope of Appointment good for? +
The current eCFR language states that the documented scope or request is valid for 12 months from the beneficiary signature date or initial request for information for the products identified. Agents should not treat that as blanket permission to discuss anything at any future appointment. If the product scope changes, create a new SOA.
What happens if the beneficiary wants to discuss a different product type? +
Create and send a new SOA or replacement SOA before moving into the new product discussion. Store the updated record with the original file so the appointment history stays together.
Can I use one SOA if the final carrier changes? +
Often, the SOA is about the product types the beneficiary agreed to discuss, not the carrier you eventually recommend. That is why a carrier-neutral Scope of Appointment workflow can be useful. Capture the product scope first, then store, export, upload, attach, or produce the SOA depending on the final carrier's rules. Do not assume one externally generated SOA is accepted by every carrier in every workflow.
Can I store the SOA myself instead of putting it in a carrier hub? +
Sometimes a carrier workflow may allow the agent or agency to retain the SOA and produce it upon request. Other workflows may require upload, attachment, or a carrier-specific process. SOA Vault gives you an agent-controlled place to store the record either way.
Can I use this for telephone SOA or voice-signature workflows? +
Electronic SOA works alongside telephone SOA and voice-signature-style workflows. If you need a recorded line, use Business Line + Vault to capture and store call recordings with the related records.
Does this replace my CRM or enrollment platform? +
No. Informed + Choice is designed to work beside your current quoting, CRM, FMO, carrier, and enrollment tools. It focuses on the SOA and recordkeeping layer.
Can I export my SOA records? +
Yes. Records are designed to be exportable if your business changes or you move to another CRM, FMO, agency, carrier workflow, phone system, or enrollment platform.
Does electronic SOA guarantee compliance? +
No software can guarantee compliance by itself. Informed + Choice provides electronic form, storage, retrieval, and export workflows. Agents remain responsible for using the scripts, disclosures, notices, carrier procedures, state rules, and enrollment workflows that apply to their business.
For official source context, see 42 CFR 422.2264 and the CY 2027 final rule. Always follow current CMS rules, carrier guidance, state rules, and agency compliance procedures.
Start with the signed record
Send the SOA faster. Keep the record under your control.
Create electronic SOAs, send private links by text or email, track pending and signed status, and store completed records in your agent-controlled vault.
Add Business Line + Vault when you also want automatic call recording, telephone SOA recordkeeping, voice-signature-style workflows, and telephonic enrollment call storage.