HealthLink Secure

At check-in or during intake:

• A nurse, medical assistant, or doctor opens HealthLink Secure.
• They enter the patient’s name and email or name and mobile phone number.
• HealthLink Secure checks automatically to see if there’s already a valid authorization on file for that patient.
• If yes, your staff sees that the patient is already authorized (and until when).
• If not, HealthLink Secure creates a new request.

HealthLink Secure then sends the patient a text message or email that:

• Identifies your practice and doctor by name.
• Includes the doctor’s contact details (phone number, office address, license information).
• Clearly explains what information your office is asking to view (for example: medical history, diagnoses, medications, recent visits, etc.).
• Lets the patient know they will be forwarded to Medicare or their health plan’s website to officially authorize access.

The message is essentially: “Your doctor at [Practice Name] is requesting permission to view your Medicare/health-plan information through HealthLink Secure so they can see your medications, conditions, and recent visits. To approve this, you’ll be redirected to Medicare (or your plan) to log in and confirm.”

When the patient taps the link:

• They are taken to Medicare’s website or the appropriate health plan site.
• They log in with their own credentials, exactly as they normally would.
• Medicare / the plan shows a standard screen asking whether they want to authorize HealthLink Secure to share their claims data with your practice.
• The patient chooses whether to approve or deny the request.

HealthLink Secure never asks the patient for their Medicare username/password directly; that always happens on the official Medicare or plan site.

Once the patient authorizes:

HealthLink Secure receives the health plan’s authorization to access the patient’s claims data.

The next time your staff pulls up that patient in HealthLink Secure, the app:

• Retrieves their claims.
• Organizes and enriches the information (medication lists, diagnosis history, risk scores, adherence signals, recent ED/hospital visits, preventive care, etc.).
• Presents it in a clean, point-of-care view for your clinicians.

Authorizations can remain active for up to a year, subject to Medicare/plan rules and the patient’s consent, so your practice can refresh the data periodically without re-running the entire permission process every visit.