Privacy Policy for Health Plan Enrollees Using HealthLink Secure
Effective Date: January 1, 2025
Introduction
HealthLink Secure, provided by Informed + Choice, securely connects your healthcare providers with your health plan claims data to help them better understand your medical history. Our priority is protecting your privacy and clearly explaining how your data is accessed and protected.
Privacy Policy for Insurance Agent Interactions
How HealthLink Secure Works with Insurance Agents
With your permission, a licensed insurance agent is granted temporary access to your Medicare data (such as prescription details and doctor information) via our secure data pipeline. This access is provided solely to enable the agent to evaluate your insurance options independently. HealthLink Secure does not select or recommend any insurance plans.
Your Role and Safety with Insurance Agents
- Email Authorization: You will receive an email from HealthLink Secure that includes the agent's name, contact information, and license number, ensuring you know who is requesting access and for what purpose.
- Control Over Your Data: Your explicit consent is required before any of your Medicare data is transmitted, and you can revoke access at any time.
- Data Security: Our system follows the highest privacy and security standards to ensure that your data is transmitted securely. Any subsequent use of the data is the responsibility of the licensed insurance agent.
Data Collection and Sharing with Insurance Agents
- Data Transmission: We retrieve your Medicare data only when you provide consent, and it is transmitted directly to the licensed insurance agent for their independent evaluation.
- Limited Access: Access to your data is temporary (10 hours) and is not stored permanently by HealthLink Secure.
- Third-Party Sharing: Your data will never be shared with third parties without your explicit consent, except as required by law.
Insurance Agent Data Handling
Licensed insurance agents accessing your data through HealthLink Secure must adhere to strict HIPAA and data protection standards. HealthLink Secure is not involved in any decision-making or recommendations regarding the insurance options provided to you.
Insurance Agent Access Revocation
- Control Over Access: You may revoke your consent for data transmission to an insurance agent at any time, and we will immediately cease further transmission of your information.
- Automatic Timeout: Access is automatically disabled after 10 hours. Should further access be needed, a new authorization must be obtained from you.
Privacy Policy for Healthcare Provider Interactions
How the Process Works
Your healthcare provider may ask your permission to access your health plan claims data. Upon your consent, you will receive an SMS or email notification from HealthLink Secure, clearly stating:
- Who is requesting access (your doctor's name, address, and phone number)
- Exactly what data they will be able to access
- How long they will have access to this information
By approving this request, you will be securely redirected to your health plan's official website, where you will log in to authorize access.
Your Control Over Data Access
- Explicit Consent: Your data will only be accessed after you explicitly agree.
- Transparency: You will always know who is requesting access and exactly what information they're accessing.
- Revocation: You can revoke access at any time directly on your health plan's website or by contacting your health plan directly.
Data Privacy and Protection
- Secure Storage: HealthLink Secure securely stores your health plan claims data and performs calculations such as risk assessments and medication adherence to assist your healthcare provider.
- Secure Transmission: Your data is securely transmitted directly to your healthcare provider.
- No Third-Party Sharing: Your personal claims data will never be shared with third parties unless required by law.
Data Handling by Healthcare Providers
Healthcare providers using HealthLink Secure must comply with all applicable federal and state privacy laws, including HIPAA, ensuring your data is handled responsibly and securely.
What Information Your Healthcare Provider Receives
Your provider will receive your historical health plan claims data, including treatments you've received, medications prescribed, and providers you've visited, enabling informed care.
Privacy Protection Measures
- Data Storage Duration: Typically, your claims data will be securely stored for approximately one year to support your healthcare provider.
- Strict Security Measures: We implement industry-standard security measures to protect your stored data.
Common Privacy Protections (All Users)
Protecting Your Family's Privacy
Your privacy, and that of your family, is very important to us. We only retrieve and use the information necessary to help you with your insurance or care. We do not collect, store, or share any genetic or family health history information.
Handling De-identified Data
We do not collect, store, or analyze any de-identified, anonymized, or pseudonymized data from your health records.
Changes and Notification
- If our privacy practices change, we will notify you clearly and promptly.
- In the unlikely event of a data breach, we will inform you immediately and take immediate corrective action.
Contacting Us
If you have questions about this policy or your health plan data handling, please contact our Data Protection Officer:
Email: [email protected]
Phone: 714-317-2779
Address: Ardor Service LLC, d/b/a Informed + Choice, 1034 North Madison Avenue, Pasadena, California 91104
Acknowledgment
By authorizing your healthcare provider to access your data through HealthLink Secure, you confirm that you understand and agree to these privacy practices.