Privacy Policy for Medicare Enrollees Using HealthLink Secure

How HealthLink Secure Works

HealthLink Secure is a secure messenger that helps with the authorization process and secure access to your Medicare data. It allows your insurance agent to access specific medical records, such as prescription drug lists, doctor information, and Medicare coverage. You have control over data access through explicit consent.

Your Role and Safety

• Email Authorization Requests: You will receive an email from HealthLink Secure. The email will include the agent's name, contact information, and license number. This ensures you know who is requesting access and why.
• Control Over Your Data: Your approval is required for any data access.

Data Collection and Sharing

• Data Retrieval: HealthLink Secure retrieves healthcare data, such as prescription information and doctor details, only with your explicit consent and solely for the purpose of allowing your insurance agent to assess your insurance options. Once the necessary information is accessed and used to assist you, it is not retained by our system.
• Sharing: Your Medicare data is not shared with any third parties without your express consent.

Sharing Data with Insurance Agents and Data Protection

HealthLink Secure works with insurance agents as third parties. These insurance agents are independently licensed and trained to handle sensitive information safely under the Health Insurance Portability and Accountability Act (HIPAA). As part of their insurance license, they are required to follow strict data protection rules that align with legal standards for handling sensitive information. This helps safeguard your privacy when your data is shared with your insurance agent through HealthLink Secure.

Revocation of Access and Data Retention

• Control Over Data Access: HealthLink Secure is committed to prioritizing your privacy and control over your data. You have the authority to revoke access to your healthcare data at any moment, and upon such revocation, our system will cease any data sharing with your insurance agent. Importantly, we do not retain any of your healthcare data once access is revoked.
• Data Retention: Access to your data is automatically disabled after 10 hours, requiring no action on your part. If further access is necessary beyond this timeframe, a new authorization must be obtained from you. This automatic revocation safeguard is designed to protect your privacy and underscores our commitment to not retain healthcare data.

Protecting Your Family's Privacy

Your privacy and the privacy of your family are important to us. HealthLink Secure facilitates access to specific Medicare data, such as prescription drug lists, doctors, and current benefits.

We recognize the sensitive nature of genetic and family health history, which can have implications for your relatives' privacy. It's important to clarify that HealthLink Secure does not collect, store, or share genetic or family health history. Our commitment is to safeguard your data, focusing solely on the information necessary to improve your insurance options and healthcare services.

Handling De-identified Data

HealthLink Secure does not collect, store, or analyze de-identified, anonymized, or pseudonymized data.

Privacy Policy Updates and Breach Notification

• Updates: We will inform you of any privacy policy changes through HealthLink Secure's interface. This ensures you always know how your data is handled.
• Breach Notification: In the rare event of a data breach, we will follow all rules to notify and protect our users. We maintain a secure and trustworthy service.

Corporate Changes

If there are any corporate changes, we will clearly communicate how they impact your data through HealthLink Secure. This ensures transparency and informed decision-making.